Splunkbase Admin Dashboard Redesign

Splunkbase Admin Dashboard Redesign

Splunkbase Admin Dashboard Redesign

Splunkbase Admin Dashboard Redesign

Date

2022 Summer

Duration

10 weeks

Role

Product design Research

Team

Product Manager x 1 Product Designer x 1 Software Engineer x 1 UX Researcher x 1

Industry

B2B business, Security

The challenge

The Splunkbase Admin Dashboard offers a unified platform for administrators to monitor infrastructure, applications, and services in real-time, all without hardcoding. This allows admins to better support customers and developers. The redesigned dashboard aims to address the following core pain points:

Admin tasks are time consuming

Currently, administrative efforts are split between multiple interfaces and the main site, making navigation time-consuming and confusing for activities like app approval, changes of ownership, and monitoring installation statuses.

The interface is messy and not extensible

The dashboard is cluttered with redundant and glitchy features, non-optimized processes, and duplicate functionalities

Our solution

Simplified the dashboard by removing unnecessary details and modernized the UI interface

Splunkbase Admin Dashboard Redesign

Date

2022 Summer

Duration

10 weeks

Role

Product design Research

Team

Product Manager x 1 Product Designer x 1 Software Engineer x 1 UX Researcher x 1

Industry

B2B business, Security

The challenge

The Splunkbase Admin Dashboard offers a unified platform for administrators to monitor infrastructure, applications, and services in real-time, all without hardcoding. This allows admins to better support customers and developers. The redesigned dashboard aims to address the following core pain points:

Admin tasks are time consuming

Currently, administrative efforts are split between multiple interfaces and the main site, making navigation time-consuming and confusing for activities like app approval, changes of ownership, and monitoring installation statuses.

The interface is messy and not extensible

The dashboard is cluttered with redundant and glitchy features, non-optimized processes, and duplicate functionalities

Our solution

Simplified the dashboard by removing unnecessary details and modernized the UI interface

Splunkbase Admin Dashboard Redesign

Date

2022 Summer

Duration

10 weeks

Role

Product design Research

Team

Product Manager x 1 Product Designer x 1 Software Engineer x 1 UX Researcher x 1

Industry

B2B business, Security

The challenge

The Splunkbase Admin Dashboard offers a unified platform for administrators to monitor infrastructure, applications, and services in real-time, all without hardcoding. This allows admins to better support customers and developers. The redesigned dashboard aims to address the following core pain points:

Admin tasks are time consuming

Currently, administrative efforts are split between multiple interfaces and the main site, making navigation time-consuming and confusing for activities like app approval, changes of ownership, and monitoring installation statuses.

The interface is messy and not extensible

The dashboard is cluttered with redundant and glitchy features, non-optimized processes, and duplicate functionalities

Our solution

Simplified the dashboard by removing unnecessary details and modernized the UI interface

Splunkbase Admin Dashboard Redesign

Date

2022 Summer

Duration

10 weeks

Role

Product design Research

Team

Product Manager x 1 Product Designer x 1 Software Engineer x 1 UX Researcher x 1

Industry

B2B business, Security

The challenge

The Splunkbase Admin Dashboard offers a unified platform for administrators to monitor infrastructure, applications, and services in real-time, all without hardcoding. This allows admins to better support customers and developers. The redesigned dashboard aims to address the following core pain points:

Admin tasks are time consuming

Currently, administrative efforts are split between multiple interfaces and the main site, making navigation time-consuming and confusing for activities like app approval, changes of ownership, and monitoring installation statuses.

The interface is messy and not extensible

The dashboard is cluttered with redundant and glitchy features, non-optimized processes, and duplicate functionalities

Our solution

Simplified the dashboard by removing unnecessary details and modernized the UI interface

Original Design

New Design

Original Design

New Design

Original Design

New Design

Original Design

New Design

Approach

We preserve the essential Experience

Time Pressure

With the 10-week time frame, I needed to reserve time for the engineer intern to build the prototype. We didn’t have enough time to fully understand the platform but had to start generating the design.

Saving Engineering Cost

As the admin dashboard is an internal tool, we might want to eliminate our resources to redesign the dashboard. Also, without a clear understanding of the context, it is too early to propose big changes on the dashboard design.

Approach

We preserve the essential Experience

Time Pressure

With the 10-week time frame, I needed to reserve time for the engineer intern to build the prototype. We didn’t have enough time to fully understand the platform but had to start generating the design.

Saving Engineering Cost

As the admin dashboard is an internal tool, we might want to eliminate our resources to redesign the dashboard. Also, without a clear understanding of the context, it is too early to propose big changes on the dashboard design.

Approach

We preserve the essential Experience

Time Pressure

With the 10-week time frame, I needed to reserve time for the engineer intern to build the prototype. We didn’t have enough time to fully understand the platform but had to start generating the design.

Saving Engineering Cost

As the admin dashboard is an internal tool, we might want to eliminate our resources to redesign the dashboard. Also, without a clear understanding of the context, it is too early to propose big changes on the dashboard design.

Approach

We preserve the essential Experience

Time Pressure

With the 10-week time frame, I needed to reserve time for the engineer intern to build the prototype. We didn’t have enough time to fully understand the platform but had to start generating the design.

Saving Engineering Cost

As the admin dashboard is an internal tool, we might want to eliminate our resources to redesign the dashboard. Also, without a clear understanding of the context, it is too early to propose big changes on the dashboard design.

The Research Process
The Research Process
The Research Process
The Research Process
Identifying Problem

User interviews

Co-creation workshop

UI Analysis

Identifying Problem

User interviews

Co-creation workshop

UI Analysis

Identifying Problem

User interviews

Co-creation workshop

UI Analysis

Identifying Problem

User interviews

Co-creation workshop

UI Analysis

Identifying Problem

User interviews

Co-creation workshop

UI Analysis

We analysed the user feedback and insights on the FigJam Board

User wants

We analysed the user feedback and insights on the FigJam Board

User wants

We analysed the user feedback and insights on the FigJam Board

User wants

We analysed the user feedback and insights on the FigJam Board

User wants

We analysed the user feedback and insights on the FigJam Board

User wants

Key Insights

  • The disorganized and messy information hierarchy of the original dashboard UI significantly hinders Splunkbase admins from easily scanning important information on the screen.

  • There is currently no way to track if an app has been updated by the developer. Admins must either wait for the developer to respond or periodically check the app themselves.

Key Insights

  • The disorganized and messy information hierarchy of the original dashboard UI significantly hinders Splunkbase admins from easily scanning important information on the screen.

  • There is currently no way to track if an app has been updated by the developer. Admins must either wait for the developer to respond or periodically check the app themselves.

Key Insights

  • The disorganized and messy information hierarchy of the original dashboard UI significantly hinders Splunkbase admins from easily scanning important information on the screen.

  • There is currently no way to track if an app has been updated by the developer. Admins must either wait for the developer to respond or periodically check the app themselves.

Key Insights

  • The disorganized and messy information hierarchy of the original dashboard UI significantly hinders Splunkbase admins from easily scanning important information on the screen.

  • There is currently no way to track if an app has been updated by the developer. Admins must either wait for the developer to respond or periodically check the app themselves.

Key Insights

  • The disorganized and messy information hierarchy of the original dashboard UI significantly hinders Splunkbase admins from easily scanning important information on the screen.

  • There is currently no way to track if an app has been updated by the developer. Admins must either wait for the developer to respond or periodically check the app themselves.

Quotes from User Interviews

"I’m sad to say that the experience right now for admin is so disorganized and confusing for developers."
"I dont know why we have three different dashboards containing all things admins should do."

Quotes from User Interviews

"I’m sad to say that the experience right now for admin is so disorganized and confusing for developers."
"I dont know why we have three different dashboards containing all things admins should do."

Quotes from User Interviews

"I’m sad to say that the experience right now for admin is so disorganized and confusing for developers."
"I dont know why we have three different dashboards containing all things admins should do."

Quotes from User Interviews

"I’m sad to say that the experience right now for admin is so disorganized and confusing for developers."
"I dont know why we have three different dashboards containing all things admins should do."

Quotes from User Interviews

"I’m sad to say that the experience right now for admin is so disorganized and confusing for developers."
"I dont know why we have three different dashboards containing all things admins should do."
Identifying Problem

User interviews

Co-creation workshop

UI Analysis

Identifying Problem

User interviews

Co-creation workshop

UI Analysis

Identifying Problem

User interviews

Co-creation workshop

UI Analysis

Identifying Problem

User interviews

Co-creation workshop

UI Analysis

Identifying Problem

User interviews

Co-creation workshop

UI Analysis

Prioritization

After the research analysis, we prioritized different areas to work and at the end we chose to clean up the information hierarchy first to make sure the fundamental functions of the dashboard could work effectively and then the team can expand to address other issues in the future.

Prioritization

After the research analysis, we prioritized different areas to work and at the end we chose to clean up the information hierarchy first to make sure the fundamental functions of the dashboard could work effectively and then the team can expand to address other issues in the future.

Prioritization

After the research analysis, we prioritized different areas to work and at the end we chose to clean up the information hierarchy first to make sure the fundamental functions of the dashboard could work effectively and then the team can expand to address other issues in the future.

Prioritization

After the research analysis, we prioritized different areas to work and at the end we chose to clean up the information hierarchy first to make sure the fundamental functions of the dashboard could work effectively and then the team can expand to address other issues in the future.

Prioritization

After the research analysis, we prioritized different areas to work and at the end we chose to clean up the information hierarchy first to make sure the fundamental functions of the dashboard could work effectively and then the team can expand to address other issues in the future.

Reviewing and auditing the original UI/UX design

Starting from the dashboard homepage, we delved into the details and consulted with users to evaluate the usefulness of each piece of information on the page. We then re-prioritized the importance of this information, building the foundation for the new dashboard design.

Reviewing and auditing the original UI/UX design

Starting from the dashboard homepage, we delved into the details and consulted with users to evaluate the usefulness of each piece of information on the page. We then re-prioritized the importance of this information, building the foundation for the new dashboard design.

Reviewing and auditing the original UI/UX design

Starting from the dashboard homepage, we delved into the details and consulted with users to evaluate the usefulness of each piece of information on the page. We then re-prioritized the importance of this information, building the foundation for the new dashboard design.

Reviewing and auditing the original UI/UX design

Starting from the dashboard homepage, we delved into the details and consulted with users to evaluate the usefulness of each piece of information on the page. We then re-prioritized the importance of this information, building the foundation for the new dashboard design.

Reviewing and auditing the original UI/UX design

Starting from the dashboard homepage, we delved into the details and consulted with users to evaluate the usefulness of each piece of information on the page. We then re-prioritized the importance of this information, building the foundation for the new dashboard design.

The deliverables

The new dashboard design was developed using the Splunk Design System, with guidance from the design system team. This ensured consistency, scalability, and alignment with Splunk’s design principles.

The deliverables

The new dashboard design was developed using the Splunk Design System, with guidance from the design system team. This ensured consistency, scalability, and alignment with Splunk’s design principles.

The deliverables

The new dashboard design was developed using the Splunk Design System, with guidance from the design system team. This ensured consistency, scalability, and alignment with Splunk’s design principles.

The deliverables

The new dashboard design was developed using the Splunk Design System, with guidance from the design system team. This ensured consistency, scalability, and alignment with Splunk’s design principles.

Simplified the UI and Upgraded the Basic Functions

  • Simplified the table by removing the unnecessarily information based on the user feedback

  • Upgrade the basic functions such as filtering and sorting

Simplified the UI and Upgraded the Basic Functions

  • Simplified the table by removing the unnecessarily information based on the user feedback

  • Upgrade the basic functions such as filtering and sorting

Simplified the UI and Upgraded the Basic Functions

  • Simplified the table by removing the unnecessarily information based on the user feedback

  • Upgrade the basic functions such as filtering and sorting

Simplified the UI and Upgraded the Basic Functions

  • Simplified the table by removing the unnecessarily information based on the user feedback

  • Upgrade the basic functions such as filtering and sorting

Streamline Communication

  • Developed a new information hierarchy saves time for Splunk admins in locating developer contact information.


Streamline Communication

  • Developed a new information hierarchy saves time for Splunk admins in locating developer contact information.


Streamline Communication

  • Developed a new information hierarchy saves time for Splunk admins in locating developer contact information.


Streamline Communication

  • Developed a new information hierarchy saves time for Splunk admins in locating developer contact information.


Introduce a New Status System

  • Allows Splunk admins to directly update the status of each submission, significantly improving the efficiency of the app review process.


Introduce a New Status System

  • Allows Splunk admins to directly update the status of each submission, significantly improving the efficiency of the app review process.


Introduce a New Status System

  • Allows Splunk admins to directly update the status of each submission, significantly improving the efficiency of the app review process.


Introduce a New Status System

  • Allows Splunk admins to directly update the status of each submission, significantly improving the efficiency of the app review process.


My Takeaways
My Takeaways
My Takeaways
My Takeaways

Design to communicate

  • Improving communication is a core skill I focus on as a designer. My internship offered numerous opportunities to engage with different stakeholders, highlighting how design can facilitate meaningful discussions and foster insightful conversations throughout the collaboration process.

Design to communicate

  • Improving communication is a core skill I focus on as a designer. My internship offered numerous opportunities to engage with different stakeholders, highlighting how design can facilitate meaningful discussions and foster insightful conversations throughout the collaboration process.

Design to communicate

  • Improving communication is a core skill I focus on as a designer. My internship offered numerous opportunities to engage with different stakeholders, highlighting how design can facilitate meaningful discussions and foster insightful conversations throughout the collaboration process.

Design to communicate

  • Improving communication is a core skill I focus on as a designer. My internship offered numerous opportunities to engage with different stakeholders, highlighting how design can facilitate meaningful discussions and foster insightful conversations throughout the collaboration process.

From design to production

  • This internship gave me a comprehensive understanding of the design process, from initial concept to final production. I gained a broader perspective, learning to view product design not only from a designer’s standpoint but also appreciating the business impact through a PM’s perspective and the technical challenges faced by developers.

From design to production

  • This internship gave me a comprehensive understanding of the design process, from initial concept to final production. I gained a broader perspective, learning to view product design not only from a designer’s standpoint but also appreciating the business impact through a PM’s perspective and the technical challenges faced by developers.

From design to production

  • This internship gave me a comprehensive understanding of the design process, from initial concept to final production. I gained a broader perspective, learning to view product design not only from a designer’s standpoint but also appreciating the business impact through a PM’s perspective and the technical challenges faced by developers.

From design to production

  • This internship gave me a comprehensive understanding of the design process, from initial concept to final production. I gained a broader perspective, learning to view product design not only from a designer’s standpoint but also appreciating the business impact through a PM’s perspective and the technical challenges faced by developers.

Last Update 2024-07-22

Let's craft the experience together.
jackylo.design@gmail.com

Last Update 2024-07-22

Let's craft the experience together.
jackylo.design@gmail.com

Last Update 2024-07-22

Let's craft the experience together.
jackylo.design@gmail.com

Last Update 2024-07-22

Let's craft the experience together.
jackylo.design@gmail.com